![]() ![]() ![]() This is because Outlook supports Modern authentication only for Exchange profiles (MAPI/HTTP and EWS),, and Gmail at this time. If you've disabled Basic authentication, and you're trying to configure an Outlook profile by using POP and SMTP or IMAP and SMTP, you will notice that Outlook neither connects nor authenticates. Also, tenants are encouraged to disable Basic authentication, and move to a Modern authentication tenant for modern clients. If you still can't find your provider, visit your email provider's website and contact their technical support.Microsoft recently announced the Exchange Online capability to use OAuth authentication for POP and IMAP and SMTP protocols. If your email is from a regional email provider, use this drop-down box to find your email provider's incoming (IMAP or POP) and outgoing (SMTP) server settings. The word immediately after the symbol is usually your email provider. TIP: Unsure who your email provider is? Look at your email address. If you're using a common email service, such as or Gmail, use this table to find your email provider's incoming (IMAP or POP) and outgoing (SMTP) server settings. Make sure the "From" email (HESK settings > General tab) is set to the SMTP email address and that the "From" name is NOT set to an email address. Passwords are CaSe SeNSiTiVe.ĥ54 5.2.0 :SendAsDeniedException.MapiExceptionSendAsDenied Double-check both the username and password. Office365 doesn't recognize your username or your password is incorrect. Password error: Logon failure: unknown user name or bad password. This usually means required ports are blocked on your server in the firewall.Ĭontact your hosting company to verify and ask them to unblock required ports (587, 995 and/or 993) to allow TCP connections. Testing connection, this can take a while. To fetch mail from Office365 server using IMAP protocol instead, enter these details: To fetch mail from Office365 server enter these details: ![]() "From" name in HESK settings (General tab) is NOT set to an email address - Microsoft security policies will reject sending emails if the From name is an email address."From" email in HESK settings (General tab) is set to your Office365 email address.To send emails using Office365 server enter these details: Here are the correct settings you should use to connect HESK to ![]()
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